What happens when you call our helpdesk? Improve customer service
Social security administration. Nobody likes it. Having an issue ? Just call us and we‘ll fix it. But what happens if you need to wait minutes before you can even talk to someone. Or if you get transferred for the third time and need to explain things over and over ? We needed to investigate the response and waiting times of our call service. Waiting times, throughput times and saturated call lines all come together in one analytical platform.