How to prevent my customers leaving?
FEDEX - Proactively anticipate customer churn
It takes less effort to keep an existing customer engaged than finding a new one. What can I do to prevent my customers moving to the competition?
Building a Minimal Viable Product allowing you to score churn probability at customer level and highlights the main root causes for churning enables you to track and act according to churn probability.
By implementing a churn probability tracking system, you will be able to spot potential unhappy customers upfront. This allows you to identify the root causes for your customers to leave and act appropriately resulting in an even more satisfied and growing customer base.